F.A.Q

How do I contact for help or questions?

If this page does not answer your questions, Lania and the admin and customer service team will be happy to help you out with any other questions or concerns you might have.   For best results email contact@thebonbonfactory.com or Like our page and message there for a quick response if we are not at our desk www.FB/thebonbonfactory

I am having trouble checking out or another issue with the website

Firstly change your browser, and see if that helps, if not let us know straight away so we can fix it for you. Facebook is the fastest www.FB/thebonbonfactory

Does The Bonbon Factory ship internationally?

We we sure do, all day everyday we are sending goodness out to many different locations around the world. do ship everywhere.  Be aware that depending on your country’s regulations, International orders may be subject to additional duty fees.

How long will it take for me to receive my order?

We do our best to get every order shipped out promptly and on the same day we receive it.   New Zealand shipments are usually received 1 – 2 days after ordering. Australia 3-7 days after ordering.  International Shipments the US – UK etc. 3-12 days, however, if it takes longer, please be patient.  If it has been over two weeks, feel free to contact us to look into the situation, it  can vary depending on how long Customs holds onto the package for processing.

What is your refund policy?

We pride ourselves on being lovely to deal with so if there is something wrong with your order, please let us know because we want to make you happy.  However, in most cases, we do not accept any returns of cosmetics due to the nature of the products. This ensures that you are not sold returned products from other customers. If you have any questions, please ask before you make your purchase.www.FB/thebonbonfactory

Bonbon Coupons, how do they work?

If you are lucky enough to have a Bonbon Coupon, input it a the Cart Page or the Checkout Page. Only one coupon can be used at a time.

Do you test on animals?

Hell no, we do not conduct tests on animals. We are Peta Approved Cruelty Free and 100% Vegan

I am a blogger, how do I get in touch with Bonbon?

Please go to this page and apply https://thebonbonfactory.com/brand-reps/

I would like to become a retailer who do I contact? 

Head over to our wholesale website: http://www.bonbonwholesale.com

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