How do I contact you for help or to answer questions?

If this page does not answer your questions our admin and customer service team will be happy to help you out with any other questions or concerns you might have.  For best results email contact@thebonbonfactory.com or contact us via our Facebook page!

I am having trouble checking out or another issue with the website

Firstly change your browser and see if that helps, if not let us know straight away so we can fix it for you. Facebook is the fastest www.FB/thebonbonfactory

Does The Bonbon Factory ship internationally?

We we sure do, all day everyday we are sending goodness out to many different locations around the world. Depending on your country’s regulations, International orders may be subject to additional duty fees. shipping-info 

How long will it take for me to receive my order?

We do our best to get every order shipped out promptly on the same day we receive it if ordered before 1pm! New Zealand shipments are usually received 1 – 2 days after ordering. Australia 3-7 days after ordering and International Shipments  5-12 days, however it may take longer during busy periods.  If it has been over two weeks, feel free to contact us so that we can look into the situation, it can vary depending on how long Customs holds onto the package for processing.

What is your refund policy?

We pride ourselves on being lovely to deal with so if there is something wrong with your order, please let us know because we want to make you happy! However, in most cases we do not accept any returns of cosmetics due to the nature of the products. This ensures that you are not sold returned products from other customers. If you have any questions, please ask before you make your purchase!

Bonbon Coupons, how do they work?

If you are lucky enough to have a Bonbon Coupon, input it at the checkout page. Only one coupon can be used at a time.

Do you test on animals?

NO! we are 100% Vegan, Cruelty Free and PETA approved!  We pride ourselves on making products that not only smell and feel wonderful on your skin, but with ingredients that have not caused animals harm of any kind as we believe that animals shouldn’t suffer for our luxuries.

I am a blogger, how do I get in touch with Bonbon?

Please go to this page and apply https://thebonbonfactory.com/brand-reps/

I would like to become a retailer who do I contact? 

Please pop over to our wholesale website: http://www.bonbonwholesale.com